Cancellation Policy and Fine Print

• Mosaic reserves the right to make appropriate and necessary changes to cost and schedule.
• Cancellations will only be refunded after the event.
• Cancellations by August 01, 2016 11:59 pm (PDT): full refund of the registration amount less all processing fees.
• Cancellations by August 15, 2016 11:59 pm (PDT): full refund of the registration amount less a 25% cancellation fee and all processing fees.
• Cancellations after August 15, 2016 11:59 pm (PDT): NO REFUND.
• In the case of extreme circumstances, upon application, Mosaic Outdoor Clubs of America (MOCA) may grant a full refund of the registration amount minus any unrecoverable expenses. Such extreme circumstances would include: illness that puts one at risk and/or would put others at risk that would preclude someone from traveling and/or participating in the event; an incapacitating accident or injury; a death or grave illness in one’s family. MOCA reserves the right to require documentation to substantiate the claim prior to issuing a refund. 

Starting on August 23^st, an $18 change fee will be incured PER CHANGE for the following:

1. Travel Information if you are taking MOCA transportation.
2. Updating or changing what activities you are planning to attend during the event (each day's activity is considered one change).
3. Housing changes.

Please note that by the August 22th date, many counts and charges have been finalized with vendors and cannot be changed at all. The change fee will be incurred if we are still able to change the activity, but no refund will be possible if the vendor costs are not recoverable.

The above fee will not apply for changes related to items (activities and housing upgrades) where you are on a waiting list.

Any fees paid or payable to vendors (including, but not limited to activity fees and transportation charges) will be non-refundable for changes made on or after this date.

Why charge a fee?

Once registration closes, we start the process of finalizing counts and payment with our vendors, preparing leader and participant packets, and preparing safety information. In order to make final preparations, we need to have accurate data on all participants involved. Many decisions, reports, signage, adjustments, transportation plans, etc. are based on this participant data. If during our final preparations you request a change or update, you add as much as several hours worth of work for the volunteer event committee members to make that adjustment, taking our attention away from other much-needed event preparation. Please be fair to your volunteer event committee. Please take the time to make sure you have given us all the information requested from you by August 24th.

This includes:

• What activities you plan on doing for EVERY day
• Travel plans including full flight information if you are flying or if you are not flying letting us know how you are getting to/from the event
• Paying for your MOCA shuttle
• Housing
• Mixer Questions
• Dietary Preferences
• Allergies/emergency medical information
• Correct T-Shirt Size